Payment & refund terms

What you buy

• Play Pass: a number of Premium plays, usable until the expiry shown on the plan (counted from the moment the payment is confirmed).
• Lifetime Premium: unlimited Premium plays for as long as ZotaGame offers the service, for a single payment. It is not a subscription and never renews.

Prices are shown with their currency before you pay. Plans are bought for your account only and cannot be transferred.

How plays are used

One play is used when a Premium level actually starts. Replaying a Premium level, or moving on to the next Premium level, uses another play. Plays that expire first are used first; expired plays cannot be used. If a game fails to load before the level starts, the play is returned (up to 3 times a day).

Paying with PayPal

Payment is taken by PayPal. Your plan is added only after PayPal confirms the payment; if PayPal holds a payment for review, the plan is added when it clears. ZotaGame never receives card or bank details.

Refunds

If you were charged but did not get your plan, or were charged twice, email us from the email of your account with the order number shown on the Account page and we will fix it or refund you. Other refund requests are looked at case by case and as consumer law requires.

When a payment is refunded or reversed, what it added is removed: unused plays of that pass, or Lifetime Premium. Plays already used are not given back.

Ending the service or an account

Deleting your account ends any Premium on it without a refund. If ZotaGame stops offering Premium, we will announce it in advance on this site.